HBSMR Web can optionally include a simple contact form. This allows end users to send message to the website administrator(s) without publishing email addresses (which can attract spam).
The contact form can be configured with a "ReCaptcha" mechanism to prevent automated fake submissions, including the relatively new "Invisible ReCaptcha" which reduces friction for end users.
More sophisticated feedback, including full data capture forms and surveys, can be achieved with the Forms & Surveys module.